Shipping

I use USPS for most orders. If you prefer another carrier, please let me know.  I do my best to ship your item as soon as possible. Items generally go out the next day or the following weekday. If an order is placed on Friday afternoon, expect it to be shipped on Monday. All items are shipped with tracking information emailed to the purchaser at fulfillment. 

Returns

Because each piece is handcrafted individually, slight variations and evidence of the handcrafting process are a natural part of artisan jewelry and are not considered defects. 

 To qualify for a return:

  • Please contact me within 14 days of delivery to request a return or exchange.
  • The customer is responsible for return shipping costs.
  • The item must be in the same condition in which it was received.
  • It must be unworn, unused, and free of scratches, wear, or alteration.
  • All original tags, packaging, and components must be included.

Returns must be confirmed by email before shipping items back.

Approved returns must be shipped in a box, not an envelope, and packed to prevent breakage and insured for the full value of the item. Once the return is approved, a refund will be processed minus the original shipping costs.

IMPORTANT NOTE: Items received without authorization will not be eligible for return or refund.

Non-Returnable Items

I cannot accept returns for:

  • In-person sales
  • Resized pieces
  • Final sale items
  • Gift cards

If you're unsure about a specific item, please contact me before purchasing.

Damages or Problems

Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.

Lost, Stolen, or Delayed Packages

LaJeanne Design will not be responsible for lost, stolen, or delayed packages once the carrier (like USPS or UPS) scans and takes possession of the item. However, I will do my best to help address lost or delayed package issues with the carrier on your behalf.

Address Accuracy

Please ensure your shipping address is correct at checkout. I am unable to redirect packages once they are in transit.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for any reshipment costs.

Ring Sizing

Please verify your ring size carefully before purchasing.

Custom Orders

I am not doing custom orders at this time.